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Online Shopping

Learning More About Online Shopping

The Canadian Consumer Handbook provides tips, contacts, and other information for consumers, including information on online shopping. The Handbook is produced as a partnership by the Consumer Measures Committee, a group of senior federal, provincial, and territorial government consumer affairs officials.

Get Cyber Safe is a national public awareness campaign created to educate Canadians about Internet security and the simple steps they can take to protect themselves online. The Get Cyber Safe website contains information and tips for consumers on a number of cyber security related issues, including online shopping and auctions.

Provincial and Territorial Information

Choose your province or territory from the list above for information that applies to where you live.

For residents of Ontario

The Ministry of Consumer Services helps educate, protect and serve consumers in Ontario by ensuring a fair, safe and informed marketplace. Its website offers useful information and consumer tips related to online shopping.

For residents of Quebec

Services Québec offers citizens and businesses throughout Québec a single, multiservice window for simplified access to public services. The consumer section of the Services Québec website offers useful information and tips on a number of consumer issues, including online shopping.

The Office de la protection du consommateur enforces legislation under its jurisdiction, informs consumers collectively and individually, educates consumers, receives complaints, and fosters dialogue among consumer marketplace participants.

Its website provides detailed information on online shopping, as well as on consumer rights and responsibilities under the Consumer Protection Act.

  • Services Québec – Achat par internet (in French only)
  • Office de la protection du consommateur – Achats par Internet (in French only)

For residents of Nova Scotia

Service Nova Scotia and Municipal Relations is responsible for enforcing consumer protection legislation in the province and providing information products and services to consumers, notably through Access Nova Scotia.

The consumer awareness section of the Access Nova Scotia website provides information for consumers on a number of issues, including consumer purchases. Their section on internet sales provides useful tips and information on your rights when making online purchases.

For residents New Brunswick

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

For residents of Manitoba

Consumer and Corporate Affairs, a division of Manitoba Family Services and Consumer Affairs, helps educate, protect and serve consumers by building consumer confidence in the marketplace and by providing responsive client services.

The Consumer and Corporate Affairs website provides information and tips for consumers on a number of issues, including tips on how to shop safely online.

For residents of British Columbia

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

For residents of Prince Edward Island

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Consumer Services, Office of the Attorney General
Shaw Building, 4th Floor
95 Rochford Street
PO Box 2000
Charlottetown, Prince Edward Island C1A 7N8
Telephone: 902-368-4580
Telephone: 902-368-4550
Toll Free: 1-800-658-1799
Fax: 902-368-5283
Website: http://www.gov.pe.ca/jps/index.php3?number=1002799 ?>

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